Responsible Gaming — Your Safety Comes First at 346bd

1. Age Restriction — 21+ Only

346bd takes underage gambling prevention very seriously. During registration, all users confirm that they are aged 21 or above. Where we have reason to doubt a user's stated age, we will request government-issued identity documentation (such as a National ID card or passport) as part of our Know Your Customer (KYC) verification process. Any account found to be operated by a person under 21 will be permanently closed and any balance held in that account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and you believe a minor in your household may have accessed 346bd, please contact us immediately at [email protected]. We will investigate and act without delay. We also strongly recommend keeping your 346bd account credentials private and storing your device securely to prevent unauthorised access by minors.

2. Responsible Gaming Tools

346bd provides a suite of practical tools that put you in control of your gaming activity. These tools are available to all registered players and can be activated by contacting our support team at [email protected] at any time.

3. Deposit Limits in Detail

Deposit limits are one of the most powerful tools for keeping your gambling spending under control. When you set a deposit limit on your 346bd account, you are telling the platform the maximum amount — in BDT — that you are prepared to deposit over a given time window. The platform enforces this limit automatically: once your cap is reached, no further deposits will be accepted until the time window resets.

You can set three types of deposit limit: daily (resets at midnight BST), weekly (resets every Monday at midnight BST), and monthly (resets on the first day of each calendar month). You may hold all three limits simultaneously — they operate independently and whichever is reached first will apply.

If you wish to reduce your deposit limit, the change takes effect immediately — we never make it harder to limit yourself. If you request an increase to a deposit limit, a mandatory 7-day waiting period applies before the higher limit becomes active. This cooling-off period exists specifically to protect you from impulsive decisions made during a losing streak or an emotional moment.

4. Time-Out and Self-Exclusion

A time-out (cooling-off period) gives you a short break without closing your account permanently. During a time-out, your account is fully suspended: you cannot log in, deposit, place bets, or redeem bonuses. All promotional communications are paused. Available time-out durations are 24 hours, 7 days, and 30 days. The account reactivates automatically when the period expires — no action is needed from you.

Self-exclusion is a longer-term commitment. When you request a self-exclusion, your 346bd account is locked for the duration you specify, or permanently if you request indefinite exclusion. 346bd will not send you any promotional messages during an active self-exclusion. To request a self-exclusion, follow these steps:

1. Email [email protected] from your registered email address with the subject line "Self-Exclusion Request".
2. State in the email body whether you want a time-limited exclusion (specify the duration: 30, 60, 90, or 180 days) or a permanent/indefinite exclusion.
3. Our support team will confirm receipt of your request within 2 hours and will activate the exclusion within 24 hours of confirmation.
4. Once activated, any real-money balance in your account at the time of exclusion will be processed for withdrawal to your registered bKash, Nagad, or Rocket account within 14 business days, following identity verification.

If you request a permanent self-exclusion, 346bd will not accept any application to reopen the account within a minimum of 12 months. After 12 months, a reopening request will be assessed, including a wellbeing check, before the account can be reactivated. We take this seriously — self-exclusion is a meaningful commitment, and we honour it.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following are common warning signs. If you identify with three or more of these, we strongly recommend reaching out to our support team or taking a break using one of the tools described above.

• Spending more money on gambling than you can comfortably afford, or gambling with money reserved for essential living expenses such as rent, food, or utility bills.
• Feeling a compulsive urge to gamble and finding it difficult to stop even when you want to, or after deciding to stop.
• Chasing losses — betting more money to try to recover money you have already lost, and feeling distressed or angry when this does not work.
• Neglecting responsibilities at work, in your family, or in your social life as a result of time or money spent gambling.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• Hiding gambling activity or the amount of money you have spent from people close to you, or feeling shame about your gambling behaviour.
• Experiencing anxiety, depression, irritability, or sleep disturbances that you associate with gambling wins, losses, or the urge to play.

Recognising a problem is the first and most important step. You do not need to face this alone. 346bd's support team is available around the clock, and we will treat your situation with complete confidentiality and compassion.

6. Tips for Playing Safely

The following practical tips can help you keep gambling as a fun and controlled leisure activity, rather than letting it become a source of stress or financial difficulty.

1. Set a strict budget before you start each session — decide the maximum amount in BDT you are prepared to lose, and stop as soon as that amount is reached. Never play with money you cannot afford to lose.
2. Treat gambling as entertainment, not as a way to make money. The house edge means that over time, most players will spend more than they win. Budget for gambling the same way you would budget for a cinema ticket or a restaurant meal — as a cost of entertainment.
3. Take regular breaks during your session. Stand up, move around, and step away from the screen at least once every 30 minutes. Physical breaks help reset your decision-making and prevent the fatigue that leads to poor judgement.
4. Never gamble when you are tired, stressed, angry, or under the influence of alcohol or other substances. Emotional and physical states significantly impair the judgement needed to gamble responsibly.
5. Balance gambling with other leisure activities. Maintaining diverse hobbies and social activities ensures that gambling does not become your primary or only form of recreation.
6. Use the 346bd responsible gaming tools proactively — set deposit and session limits before you start playing, not after you have already spent more than intended. The tools are most effective when used in advance of a session, not as a reactive measure.

7. Our Commitment to Responsible Gaming

346bd has embedded responsible gaming into every layer of the platform — from how accounts are registered to how promotions are designed. We do not offer bonuses or promotions that are structured to trap players in extended wagering cycles. Our bonus terms are written to be clear, fair, and achievable. We do not increase deposit limits without a mandatory waiting period, and we enforce age verification with genuine rigour.

Our support team is trained to identify patterns of play that may indicate a player is experiencing difficulty, and to handle those conversations with sensitivity and care. If our systems or staff flag an account for responsible gaming concern, we will reach out proactively — we will not simply watch and wait.

346bd is a platform built for the Bangladesh market, and we understand the social and financial context in which our players live. We know that for many players in Dhaka, Chittagong, Sylhet, and across the country, responsible money management is not just a personal preference — it is a necessity. That understanding shapes how we approach responsible gaming: not as a compliance exercise, but as a genuine service to our community.

8. Getting Help — Contact Our Support Team

If you are concerned about your own gambling behaviour, or if someone close to you has raised concerns, please do not hesitate to reach out. Our support team is available 24/7 and will respond to responsible gaming requests as a top priority — typically within 2 hours.

When you contact us about a responsible gaming concern, please include your registered mobile number and a brief description of the issue. All communications are handled in strict confidence and will not affect your standing as a 346bd player — our only concern is your wellbeing.